FAQ

We generally roast on Monday, Wednesday and Thursday, and ship Monday through Friday. Orders placed on a roast day usually go out the same day, and everything else goes out on the next shipping day. Weekend orders are roasted and shipped on Monday.

See the full roast and ship schedule.

A 12oz bag is about 17 cups at our 20 gram dose, so at two cups a day it lasts about eight days. A kilo is about 50 cups, which is three and a half weeks at the same rate. Two of you at two cups each, and a kilo lands at about twelve days.

On a subscription you can change the size and the timing whenever you like, from your account, so it is easy to start with the smaller bag and move up once you know your rhythm.

Shipping is USPS, calculated by weight and by where you are. A single 12oz bag runs about $6 to $8 to most of the country, and a kilo about $6 to $10. Orders of $75 or more ship free, which every 5lb bag reaches on its own, subscription price included.

On a subscription, shipping is calculated the same way on each delivery, and the free threshold applies to the discounted total. A 5lb bag on a longer interval reaches it and costs the least per pound.

Your coffee ships the same day it is roasted or the day after. Every bag we ship comes from the batch we just roasted, so depending on where you are it lands two to five days off roast. The roast date is printed on every bag.

Coffee also needs a few days after roasting to settle, so with shipping time it is usually ready to brew the moment it turns up.

Tell us and we will send a replacement straight away. A photo of the item or the box helps but is not required. See our return policy.

Yes. Our wholesale program starts at a 25 lb minimum order.

Ordering a smaller volume? Send us a note and we may be able to set you up with a discount code.

We use 20 grams of ground coffee to 300 grams of water. A scale is the reliable way to get there, but roughly three to four tablespoons per mug will get you close depending on the coffee.

We always recommend weighing it. We also understand the adventurous spirit of going rogue, and your secret is safe.

Use it within two to three weeks of the roast date for the best of it. Store it somewhere cool and dry, out of direct sunlight.

Coffee needs a few days after roasting to de-gas, so let it rest at least three days before brewing. With shipping time that has usually happened already.

The darker the roast, the heavier the perceived strength and body. Actual strength depends on how you brew, but anyone after something strong and bold will generally prefer a darker roast.

Lighter roasts are snappier, with more fruit-like flavors, and tend to feel lighter in the body than their darker counterparts.

Start with Matte Black Dark Roast for chocolate and a heavy body, or Classic Espresso, which is roasted with espresso in mind but brews beautifully as drip with plenty of body.

Scout House Blend is the other everyday option, nougat and caramel with a long finish.

Coffee is a seasonal, agricultural product, so our menu moves with the harvests. The single origins will always rotate, following whatever is most interesting that season.

Our blends are built to taste the same year-round, and are more like the friend you can count on.

Yes, and you save 10% on every delivery. Choose anywhere from weekly to every six weeks, and skip, swap the coffee, change the frequency or cancel from your account on your own.

Manage your subscription.