FAQ
The things people ask us most. If yours is not here, just ask.
Orders and shipping
When will my coffee ship?
We generally roast on Monday, Wednesday and Thursday, and ship Monday through Friday. Orders placed on a roast day usually go out the same day, and everything else goes out on the next shipping day. Weekend orders are roasted and shipped on Monday.
How fresh will my coffee be when it arrives?
Your coffee ships the same day it is roasted or the day after. We never warehouse roasted coffee and we never ship a previous batch, so depending on where you are it lands one to three days off roast. The roast date is printed on every bag.
Coffee also needs a few days after roasting to settle, so with shipping time it is usually ready to brew the moment it turns up.
Something is missing or damaged
Tell us and we will send a replacement straight away. A photo of the item or the box helps but is not required. See our return policy.
Do you sell wholesale?
Yes, though our wholesale program is currently for accounts ordering 30lbs a week or more.
If you are after 5lbs up to 30lbs weekly, send us a note and we will set you up with a discount code instead.
Brewing and storing
What is the best way to brew your coffee?
We use 20 grams of ground coffee to 300 grams of water. A scale is the reliable way to get there, but roughly three to four tablespoons per mug will get you close depending on the coffee.
We always recommend weighing it. We also understand the adventurous spirit of going rogue, and we will not tell anyone.
How long will my coffee stay fresh, and where should I keep it?
Use it within two to three weeks of the roast date for the best of it. Store it somewhere cool and dry, out of direct sunlight.
Coffee needs a few days after roasting to de-gas, so let it rest at least three days before brewing. With shipping time that has usually happened already.
How does roast level affect the cup?
The darker the roast, the heavier the perceived strength and body. Actual strength depends on how you brew, but anyone after a strong, bold cup will generally prefer a darker roast.
Lighter roasts are snappier, with more fruit-like flavors, and tend to feel lighter in the body than their darker counterparts.
I like bold coffee. Which one is right for me?
Start with Matte Black Dark Roast for chocolate and a heavy body, or Classic Espresso, which is roasted with espresso in mind but brews beautifully as drip with plenty of body.
Scout House Blend is the other everyday option, nougat and caramel with a long finish.
Our coffee
Why does your coffee menu change so often?
Coffee is a seasonal, agricultural product, so our menu moves with the harvests. The single origins will always rotate, following whatever is most interesting that season.
Our blends are built to taste the same year-round, and are more like the friend you can count on.
Can I subscribe?
Yes, and you save 10% on every delivery. Choose anywhere from weekly to every six weeks, and skip, swap the coffee, change the frequency or cancel from your account without asking us.